Nuba Crossbody Bag

From its website www.parchita.com.co,

National orders (Colombia)

Our orders are shipped through the shipping company Coordinadora , which is responsible for the safe delivery of all our orders within Colombia.

NOTE: We do not ship to logistics centers, lockers, or freight forwarding offices. Purchase orders received for these destinations will be automatically canceled by the system, and refunds will be issued within 30 calendar days. Refund times depend specifically on the payment gateway used to make the purchase.

The estimated delivery time nationwide is 3 to 5 business days and in Medellín, up to 2 to 4 business days, after payment confirmation. This may vary depending on the season and destination. These times do not apply to promotions or special events.

PARCHITA PACIFLORA SAS reserves the right to cancel any order for which there is no inventory available on the date of shipment, and will inform the customer of such cancellation.

Internationally our orders are shipped by the company DHL EXPRESS carrier , which is responsible for the safe delivery of the order.
We have a 3-8 business day delivery time, which may vary due to customs or local authorities' hold-ups or delays, as well as the destination. These times do not apply to promotions or special events.

The customer can quote the shipping cost to their destination once they have selected all their products and are in the checkout process. This shipping cost will always be paid by the customer.

*Only the WhatsApp channel is enabled for international sales and shipping*

Taxes and tariffs Please note that all international packages may be subject to duties and taxes, which will always be the customer's responsibility. Limits for tax-free packages are set by each country's customs authorities. Please consult your local customs website for more information.

ORDER PROCESSING

Delivery times begin from the date of shipment from our facilities to the address indicated by the customer.

Once the customer completes the order on the website, they will receive an order confirmation email.

It is important to keep in mind that:

If payment for the purchase is confirmed Monday through Friday, the first business day is the day the customer receives payment confirmation, and the order processing time will begin from that day.
If payment for your purchase is confirmed on a Saturday, Sunday, or holiday, processing time will begin on the next business day after confirmation.

PARCHITA PACIFLORA SAS ships all orders received through the website Monday through Friday, except on Colombian national holidays. Our cut-off or preparation time is 11 a.m. Orders placed after this time will be processed the next business day.

All shipments will be subject to payment verification and validation.

of the merchandise in stock.

PARCHITA PACIFLORA SA Your order will take 1-2 business days to process before shipping.

Once we ship your order, you'll receive a shipping notification email containing your tracking number. With this tracking number, you can visit the shipping company's website to see the updated shipment status. In this case, it would be Coordinadora.

Deliveries cannot be made at a specific time, as this depends on internal logistics and delivery route time for transport companies.

If you have any concerns regarding the delivery of the product, you can contact:

PARCHITA PACIFLORA 's Customer Service line is via WhatsApp, you can write to us at +57 311 3796332 (during business hours).
Monday to Friday from 8:00 am to 8:00 pm) or through our email: info@parchita.com.co

On our page parchita.com.co in the 'Contact Us' form

For deliveries in Colombia, the product may be received and inspected by any adult residing or present at the delivery location, for which the signature on the carrier's invoice will suffice. For units or buildings with concierge service, receipt and signature by the concierge is required.

If the product shows signs of damage or breakage in its packaging at the time of delivery, you must record it on the carrier's guide as an observation, take a photo evidencing the damage, and contact:

PARCHITA PACIFLORA's Customer Service line is +57 311 3796332 (Monday through Friday, 8:00 a.m. to 8:00 p.m.) or you can send us an email to info@parchita.com.co. You can also send us a PQR ( Request for Quotation) in which you tell us what happened with your order.

EXPRESS DELIVERIES - MOTHERS 2024: *Only applies to special events*

Buy through parchita.com.co or through our WhatsApp line +57 311 3796332 and receive it in less than 24 hours (Only in Medellín, Envigado, Sabaneta, Itagüí and Bello). Delivery in less than 24 hours applies to purchases made through the following channels: ecommerce and WhatsApp from Monday, May 6th to Saturday, May 11th until 11:00 a.m. Orders received after 11:01 a.m. on Saturday, May 11th will be dispatched on Tuesday, May 13th.

EXCHANGE AND RETURN POLICIES

PARCHITA PACIFLORA SA wants you to be happy and satisfied with your purchase.

That's why, for purchases in Colombia, we offer you the option of exchanging your item(s) at any of our physical stores if you need an exchange. For international purchases, no exchanges or refunds for credit are accepted.

Items eligible for exchange or return must have all tags and labels attached, be unworn, unwashed, and in the same condition as shipped, along with their original packaging and box. We are not responsible for items damaged or lost in transit.

If items are returned after 30 calendar days from the delivery date to the address provided (based on the delivery date provided by the carrier as proof), we will return the items to the customer, and the customer will be responsible for all shipping costs.

Any product purchased at a discount is considered final sale and cannot be returned or exchanged.

Return and exchange forms can be requested from the website by emailing info@parchita.com.co . These are absolutely essential for accepting any return or exchange at our warehouse. Any package arriving at our facilities without these forms will be returned to the customer's original address, and the customer will be responsible for the cost of the return.

When sending a return, be sure to include our online return or exchange form with the appropriate information, including your full name, address, order number, and the reason for returning the items.

All product returns for reference or color changes will only be accepted within 30 days of the customer's receipt of the items.



South 9th Street #50ff-71
Medellín, Antioquia

PBX: (+57) 4754470
Cell: +57 311 3796332

Modification date: 03/16/2024