Frequently Asked Questions

FAQ / PARCHITA PACIFLORA
1. Where in Colombia do you ship to? We ship nationwide.
2. What is the shipping time for orders? The estimated delivery time nationwide is up to 5 business days, and in Medellín, you will receive your order in 2 to 4 business days. (Except during peak periods, in which case we will inform you through various channels.) In areas far from major cities, your order may take more than 7 business days.
3. How much does shipping cost? Shipping costs vary depending on your location. For more information, contact our advisors.
4. If I cancel a purchase, when do I receive my refund? Refunds are issued immediately, but depending on the payment method, the entity has an estimated time of approximately 30 business days.
5. Can I send a photo of the product I need to purchase or repair so you can send me a quote? Our WhatsApp advisors can provide you with this information for any product you require.
6. Are the products original? All our products are owned and manufactured under the PARCHITA brand. Distribution or copying of products under other names is prohibited.
7. Can I make a purchase through the website and pick up the product at one of your stores? This option is available with all our products.
8. Can I make a return? The return policy applies for the next 5 days after purchase. If you have any questions, you can always contact our WhatsApp line.
9. If I purchased a product on the website, can I exchange or return it at one of your stores? This option is available for the next 30 days for exchange and 5 days for return.
10. What forms of payment do you accept? We accept all payment methods and offer credit plans on the ADDI platform (only in our online store) and SISTECRÉDITO (only in our physical stores).
11. How do I contact an advisor? You can contact us through our WhatsApp line and Instagram chat. Our advisors are always available to help you.
12. If I'm not sure what I need, can you help me? Our advisors are at your service to help you always choose the best product for you and guide you through the purchasing process.
13. If my product arrives defective, what do I do? You can contact us on WhatsApp, and we'll respond to your request as soon as possible.
14. Do you do repairs or installations? Yes. Our WhatsApp advisors can provide you with this information for any product you require.
15. Do the products have a warranty? Our products are covered by a warranty if the damage is due to manufacturing defects. This policy does not cover scratches caused by paint, stains caused by friction with clothing, or other items.